We'd Love to Hear
from You

Whether you're a customer with a question, a merchant wanting to partner, or just curious about ECO Family — our team is ready to help you.

Support Hours
Sat – Thu, 9AM – 6PM AFT
Fast Response
We reply within 24 hours
Dari & Pashto
Support in local languages
Call Us

Speak directly with our customer support team

+93 700 000 000 +93 799 000 000
Email Us

Send us an email and we'll get back to you within 24 hours

info@ecofamily.com.af support@ecofamily.com.af
Visit Us

Come to our office in the heart of Kabul during business hours

Wazir Akbar Khan, Kabul, Afghanistan
WhatsApp

Chat with us on WhatsApp for quick answers and support

+93 700 000 000 Available 9AM – 9PM
Get in Touch

Send Us a Message

ECO Family HQ

Wazir Akbar Khan
Kabul, Afghanistan

Open in Google Maps
Office Hours
Saturday – Thursday 9AM – 6PM
Friday Closed
App Support 24 / 7
Quick Answers

Frequently Asked Questions

Can't find the answer? Contact us directly using the form above.

You can download the ECO Family app from the Apple App Store (iOS) or Google Play Store (Android). Simply search for "ECO Family" or click the download buttons on our website. The app is free to download.

ECO Family offers both a free basic membership and a premium membership with additional benefits. The basic plan gives you access to selected deals, while the premium plan unlocks all discounts and exclusive member-only offers.

Simply open the ECO Family app, find the merchant and offer you want to use, and either show your digital membership card or scan the QR code at the counter. The merchant will apply your discount instantly.

We'd love to partner with your business! Click "Become a Merchant" in the navigation, fill out the short application form, and our team will contact you within 48 hours to discuss the partnership details and onboarding process.

ECO Family currently operates in 16+ cities across Afghanistan, including Kabul, Herat, Mazar-i-Sharif, Kandahar, Jalalabad, and more. We are expanding rapidly and adding new cities and merchants every month.

You earn reward points automatically every time you use your ECO Family card at any partner merchant. Points are added to your account in real time. You can then redeem accumulated points for free offers, discounts, or exclusive rewards directly in the app.
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Still Have Questions?

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App Store
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Google Play
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