At ECO Family, we are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have regarding your privacy.
We never sell your personal information to third parties
Your data is encrypted at rest and in transit
Request access, correction, or deletion anytime
You control what communications you receive from us
Your privacy is our priority. This Privacy Policy applies to all users of the ECO Family mobile application, website, and related services. We are committed to handling your personal data responsibly, transparently, and in compliance with applicable Afghan data protection regulations.
ECO Family is a digital savings platform operated and owned by ECO Family Technology LLC, a company registered in the Islamic Republic of Afghanistan. We act as the data controller for personal information collected through our Platform.
If you have any questions about how we process your data, please contact our Data Protection Officer at privacy@ecofamily.com.af.
We collect personal information that you voluntarily provide to us and data that is automatically generated when you use our Platform. The categories of data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form |
| Contact Data | Phone number, email address, city | Registration / profile |
| Usage Data | App screens visited, offers viewed, redemptions made | Automatically via app |
| Device Data | Device type, OS version, IP address, app version | Automatically via app |
| Transaction Data | Membership payments, reward points earned/redeemed | Payment processing |
| Location Data | City-level location (with permission) | Device GPS (optional) |
| Communication Data | Messages sent to our support team | Contact forms / in-app chat |
We do not collect sensitive personal data such as national ID numbers, biometric data, or bank account details directly. Payment processing is handled by our certified third-party payment partners.
We use the personal data we collect for the following purposes:
We process your personal data only where we have a valid legal basis to do so. Our legal bases include:
We do not sell, rent, or trade your personal data with third parties. We may share your data only in the following limited circumstances:
All third-party service providers are contractually required to handle your data securely, use it only for the specified purpose, and comply with applicable data protection laws.
Our website and mobile application use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and deliver relevant content.
You can manage your cookie preferences through your device settings or browser. Note that disabling certain cookies may affect Platform functionality.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by Afghan law.
After the applicable retention period, data is securely deleted or anonymised so it can no longer be attributed to you.
We take data security seriously and implement robust technical and organisational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Despite these measures, no method of electronic transmission or storage is 100% secure. If you suspect your account has been compromised, please contact us immediately at security@ecofamily.com.af.
In the event of a data breach that is likely to result in significant risk to your rights, ECO Family will notify affected users and relevant authorities within 72 hours of becoming aware of the breach.
As an ECO Family user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at privacy@ecofamily.com.af:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data ("right to be forgotten").
Request that we limit the processing of your personal data.
Request your data in a structured, machine-readable format.
Object to processing based on our legitimate interests or for marketing.
We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.
ECO Family is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16 years of age without verifiable parental or guardian consent.
Users between the ages of 16 and 18 may use the Platform with the consent of a parent or legal guardian, who accepts responsibility for the minor's compliance with these Terms and this Privacy Policy.
If we become aware that we have inadvertently collected personal data from a child under 16 without appropriate consent, we will take immediate steps to delete that data. If you believe we have collected data from a minor, please contact us at privacy@ecofamily.com.af.
The ECO Family Platform may contain links to external websites, merchant pages, or third-party services. This Privacy Policy does not apply to such third-party websites or services.
We encourage you to review the privacy policies of any third-party services you access through our Platform. ECO Family is not responsible for the privacy practices or content of third-party websites.
ECO Family reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes through:
The updated "Last updated" date at the top of this Policy will reflect the date of the most recent revisions. Your continued use of the Platform after any changes constitutes your acceptance of the revised Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our dedicated privacy team:
We aim to respond to all privacy-related enquiries within 14 business days.
Questions or concerns? Our team is always here to help protect your data.
Get in Touch